Terms of service

The service is provided by NEXI HEALTH, S.L. (Tax ID B21726005), with registered address at Paseo de Miramón, 170 – Gipuzkoa Science and Technology Park, 20014 Donostia/San Sebastián (Gipuzkoa), Spain. You can find the rest of our details in the legal notice.

The service is offered through city councils and other organizations that contract it for their population or their staff ("your organization"). The relationship between your organization and us is governed by its own contract; these terms govern your use of the service.

It is an emotional wellbeing support service. It includes:

• Conversations with Bruna, our artificial intelligence assistant, in writing, by voice or by phone.
• Short, validated questionnaires on emotional wellbeing and loneliness.
• Personalized recommendations, such as rest habits or mindfulness exercises.
• For organization staff, a dashboard with aggregated, anonymous statistics.

The service is free for users: it is funded by your organization.

When you talk to Bruna, you are interacting with an artificial intelligence system, not a person. Bruna can make mistakes, misunderstand what you tell it or give incomplete answers. Use its answers and recommendations as general guidance and do not make important decisions based on them alone.

The service is not a medical device and does not provide healthcare. It does not diagnose or treat any illness, and it does not replace medical, psychological or other health professionals. Questionnaire results are for guidance only and do not constitute a diagnosis.

If Bruna detects signs that you may be at risk, it will stop the conversation and show you support resources.

If you are in danger, call 112. If you are thinking about harming yourself, call 024, the suicide prevention helpline: it is free, confidential and available 24 hours a day.

• You must be at least 18 years old.
• You need access through an organization that has contracted the service.
• Your account is personal: do not share it, and keep your credentials secure.
• The information you provide to us must be truthful.

Before you start talking to Bruna, we ask you to tick a box to give your explicit consent to the processing of your answers and conversations about your wellbeing, as explained in the privacy policy. Without that consent we cannot provide you with the service, and you can withdraw it at any time.

By pressing the button to start, you accept these terms of service.

When using the service, you agree not to:

• Try to access other people's data or parts of the service you are not authorized to use.
• Tamper with, overload or attempt to breach the security of the service, or automate its use without authorization.
• Use the service for unlawful purposes, to harass other people or to introduce harmful content.
• Try to extract the models, instructions or content of the service.
• Impersonate another person or create accounts on behalf of other people.

If you break these rules, we may suspend or cancel your access.

The software, design, texts, recommendations and other content of the service belong to NEXI HEALTH or to those who have licensed them to us. We grant you a personal, free, non-exclusive and non-transferable license to use them within the service for as long as you have access to it.

What you write or say in your conversations remains yours. We only use it to provide you with the service, as explained in the privacy policy.

We work to keep the service available and running smoothly, but it may be interrupted for maintenance, updates or reasons beyond our control. We may improve, change or withdraw features of the service.

Your access depends on your organization keeping its contract for the service. If the contract ends, you will no longer have access and your data will be deleted as explained in the privacy policy.

You can stop using the service whenever you want and ask us to delete your account by writing to dpo@nexi-health.com.

We provide the service with due diligence. However, since the service is not a healthcare service and Bruna is an artificial intelligence, we are not liable for decisions you make based solely on Bruna's answers or recommendations, or for service interruptions beyond our control.

Nothing in these terms limits our liability in cases where the law does not allow it, or the rights granted to you under consumer protection law.

We may update these terms. If the change is significant, we will notify you in the app itself with reasonable notice and, where necessary, ask you to accept them again. If you do not agree with the new terms, you can stop using the service.

These terms are governed by Spanish law. If you use the service as a consumer, you may bring proceedings before the courts of your place of residence. In all other cases, the parties submit to the courts of Donostia/San Sebastián.

If you have any questions about these terms, write to us at info@nexi-health.com. For privacy matters, write to our data protection officer at dpo@nexi-health.com.